🎁 Hard Cases (100% off)

How much does shipping cost?

New Zealand Only (We don't ship outside of N.Z)
– Free shipping for all eyewear orders.
– For non eyewear orders (cleaner, cloths and cases), shipping is NZD$10.00.

How long will it take for my order to arrive?

Please allow 1-4 working days for delivery in New Zealand.

Do you ship outside of New Zealand?

No sorry, at this time, we're only able to ship within New Zealand.  We hope to add other countries over time. 

Do you ship to PO Boxes?

Unfortunately, we are not able to ship to PO Boxes.

Will my order be tracked?

Yes, all orders are tracked. You will receive a tracking number with the email confirmation of your order.

• You can choose either a refund or an exchange.

• We’ll email you a prepaid courier ticket so you don’t need to worry about return shipping costs.

1. Complete this form within 30 days of receiving your order 
2. Include your order number or a copy of your receipt so we can verify your purchase.
3. We’ll email you back with instructions and a prepaid courier ticket for the return.
4. You’ll have 14 more days to send the product back to us once you've received the courier ticket.

• Item must be unused, undamaged, and unmarked.
• Must be returned in original packaging, including:
• Box
• Cards
• Pouch
• Cloth (must be unopened)
• Returns or exchanges are only accepted once per order - no further returns or exchanges on replacement items.

• Cloths
• Luxury hard cases
• Cleaning solution
  
  These items are final sale and cannot be returned or exchanged.

What does the warranty cover?

For Eyewear Only: Manufacturing defects within 12 months from date of purchase. We do not cover damage from misuse/not following care instructions or accidental damage.

How do I claim a warranty?

For Eyewear Purchased Through This Website
Email us with your concern at office@vitalglasses.co.nz. You must include proof of purchase either an order number or email with order confirmation that your eyewear was purchased through this site within the previous 12 months.

The eyewear must be returned to Vital Headquarters in New Zealand for assessment, we’ll let you know the best address, once we receive your email.

You are responsible for paying the cost of returning the eyewear to Vital Headquarters. If the eyewear is found to have a manufacturing fault, we will reimburse you the cost of shipping within New Zealand only, otherwise the customer will be liable for any return costs.

If the eyewear is found to have a manufacturing fault within 12 months of purchase, we’ll either repair or replace with same/comparable product (subject to stock availability). We will ship any warranty repaired or replacement product free of charge within New Zealand only.

For Eyewear Purchased Through A Vital Stockist, Retailer or Other Online Business
Contact your vendor directly with your concern and include your proof of purchase that your eyewear was purchased within the previous 12 months.

Your vendor will contact us and arrange with you to return the eyewear to Vital Head Quarters in New Zealand for assessment.

You are responsible for paying the cost of returning the eyewear to Vital Headquarters. If the eyewear is found to have a manufacturing fault, we will reimburse you the cost of shipping within New Zealand only, otherwise the customer will be liable for any return costs.

If the eyewear is found to have a manufacturing fault within 12 months of purchase, we’ll either repair or replace with same/comparable product (subject to stock availability). We will ship any warranty repaired or replacement product free of charge within New Zealand only.