Refund policy

BLACK FRIDAY SALE POLICY

Returns Policy (Black Friday 2025)
This offer is sold as a bundle. Because of this, a full refund is only available when the entire bundle is returned.

To receive a refund, you must return:
  • All three frames
  • All three hard cases
  • The gifted cleaning cloth
  • Any other gifted items included in the bundle
All items must be returned in original, unused condition, with all original packaging included and intact, including stickers.

Missing, used, or damaged items, or missing packaging may reduce or void the refund.

Exchanges (Black Friday 2025)
Frames may be exchanged once for a different model.
Items must be returned in original, unused condition, with all original packaging included and intact, including stickers.


NON SALE POLICY

Returns & Exchanges
We want you to love your purchase. If your Vital frame or sunglasses aren’t the right fit, or you simply changed your mind, you can return or exchange them within 30 days of receiving your order.
How It Works for New Zealand Purchases, made through this website:
  • You can choose either a refund or an exchange.
  • We’ll email you a prepaid courier ticket so you don’t need to worry about return shipping costs.
To Start a Return or Exchange:
  1. Complete the Return Form within 30 days of receiving your order 
  2. Include your order number or a copy of your receipt so we can verify your purchase.
  3. We’ll email you back with instructions and a courier ticket for the return.
  4. You’ll have 14 more days to send the product back to us once you've received the courier ticket.
Return Conditions:
  • Item must be unused, undamaged, and unmarked.
  • Must be returned in original packaging, including:
    • Box
    • Cards
    • Pouch
    • Cloth (must be unopened)
  • Returns or exchanges are only accepted once per order—no further returns or exchanges on replacement items.
What You Can’t Return:
  • Cloths
  • Luxury hard cases
  • Cleaning solution
    These items are final sale and cannot be returned or exchanged.
Refunds:
Once we receive your returned goods in unused condition, we’ll process your refund as quickly as possible.