• Take frame on/off face holding both temples
• Avoid extreme hot/cold temperatures
• Store in case
• Clean frame/lenses using mild detergent/cool water
• Use Vital cloth to dry/wipe frame/lenses
• Use Vital cleaning solution on lenses, avoid solvents/alcohol

Please allow 1-4 working days for delivery in New Zealand.

New Zealand Only (We don't ship outside of N.z)

-Free shipping for all eyewear orders
-For non eyewear orders (cleaner, cloths and cases), shipping is NZD$10.00

No sorry, at this time, we're only able to ship within New Zealand. We hope to add other countries over time.

Unfortunately, we are not able to ship to PO boxes.

Yes, all orders are tracked. You will receive a tracking number with the email confirmation of your order.

We want you to love your purchase. If your Vital frame or sunglasses aren’t the right fit, or you simply changed your mind, you can return or exchange them within30 days of receiving your order.

How It Works for New Zealand Purchases, made through this website:

• You can choose either a refund or an exchange.
  
• We’ll email you a prepaid courier ticket so you don’t need to worry about return shipping costs.
  

To Start a Return or Exchange:

1. Complete this form within 30 days of receiving your order 
   
2. Include your order number or a copy of your receipt so we can verify your purchase.
   
3. We’ll email you back with instructions and a prepaid courier ticket for the return.
   
4. You’ll have 14 more days to send the product back to us once you've received the courier ticket.
   

Return Conditions:

• Item must be unused, undamaged, and unmarked.
  
• Must be returned in original packaging, including:
  
• Box
• Cards
• Pouch
• Cloth (must be unopened)
  

Returns or exchanges are only accepted once per order - no further returns or exchanges on replacement items.

What You Can’t Return:

• Cloths
• Luxury hard cases
• Cleaning solution
  
  These items are final sale and cannot be returned or exchanged.
  

Refunds
Once we receive your returned goods in unused condition, we’ll process your refund as quickly as possible.

Yes you can exchange Vital ready readers and sunglasses only. You cannot exchange cloths, luxury cases or cleaning solution.

To change your order, please process a return (as per above instructions for Returns) and repurchase the correct item. You will be responsible for the safe return of all items including packaging and you are also responsible for shipping costs back to us.

It is not possible to cancel your order but you will be able to request a return for glasses and sunglasses only, in accordance with the above terms, after you receive the goods. You cannot cancel an order for cloths, luxury cases or cleaning solution.

To start a return, please follow the steps above for returns Once we receive your returned goods in good unused condition (as set out above), we'll process a full refund to your accou

We accept all major credit cards. We also offer Google Pay and Apple Pay payment options and direct bank transfer.

Yes, all orders are tracked. You will receive a tracking number with the email confirmation of your order.

For every eyewear only: Manufacturing defects within 12 months from date of purchase. We do not cover damage from misuse/not following care instructions or accidental damage.

For Eyewear Purchased Through This Website

Email us with your concern at office@vitalglasses.co.nz. You must include proof of purchase either an order number or email with order confirmation that your eyewear was purchased through this site within the previous 12 months.

The eyewear must be returned to Vital Headquarters in New Zealand for assessment, we’ll let you know the best address, once we receive your email.

You are responsible for paying the cost of returning the eyewear to Vital Headquarters. If the eyewear is found to have a manufacturing fault, we will reimburse you the cost of shipping within New Zealand only, otherwise the customer will be liable for any return costs.

If the eyewear is found to have a manufacturing fault within 12 months of purchase, we’ll either repair or replace with same/comparable product (subject to stock availability). We will ship any warranty repaired or replacement product free of charge within New Zealand only.

For Eyewear Purchased Through A Vital Stockist, Retailer or Other Online Business

Contact your vendor directly with your concern and include your proof of purchase that your eyewear was purchased within the previous 12 months.

Your vendor will contact us and arrange with you to return the eyewear to Vital Head Quarters in New Zealand for assessment.

You are responsible for paying the cost of returning the eyewear to Vital Headquarters. If the eyewear is found to have a manufacturing fault, we will reimburse you the cost of shipping within New Zealand only, otherwise the customer will be liable for any return costs.

If the eyewear is found to have a manufacturing fault within 12 months of purchase, we’ll either repair or replace with same/comparable product (subject to stock availability). We will ship any warranty repaired or replacement product free of charge within New Zealand only.

• Should not be used for distance vision, driving or operating machinery
• Are unsuitable as protective or safety eyewear

– Never stare at sun directly

– Vital sunglasses are unsuitable as protective or safety eyewear

– Do not drive in twilight or after dark wearing sunglasses

Vital Reading Glasses Don’t Include Blue Filter Lenses.  Here’s why

Vital’s co-founder, optometrist Michael Holmes BOptom, has over 30 years experience in eye health care and prescribing glasses.  Having reviewed the literature, he says, the impartial clinical research suggests there’s no valid reason to wear blue filter lenses. It’s a fad promoted by companies that stand to benefit.

Digital Eye Strain

Many of us may experience varying levels of digital eye strain (DES). Symptoms may include eye fatigue, dryness/burning, redness, headaches and blurred vision. Clinical research confirms that blue blocking/filter lenses are not an effective treatment for DES. If you have any symptoms of DES, see your eye health professional for advice and treatment.

Sleep

Blue light exposure from screens may interfere with the natural sleep cycle, making it hard for some of us to fall asleep. The research tells us that to restore a healthy sleep cycle, it is important to reduce or cease screen time 2-3 hours before bedtime.

Blue Light Emitted By the Sun

Our greatest exposure to blue light is when we step outside. The amount of blue light emitted by the sun on a normal day is well in excess of any blue light emitted from digital screens. Although some exposure to natural light is good for our eyes, it is important to wear sunglasses with effective protection from the sun’s harmful rays.

To find out what the Royal College of Australian and New Zealand Opthalmologists (RCANZO) and the New Zealand Association of Optometrists (NZAO) have to say, read the attached PDFs:

Read the research

We believe eyewear is a means of personal expression, an opportunity for wearers to convey their personality. Consequently, we reject the need for any branding on temples because frame choices are about the wearer, not a company. Vital readers are therefore entirely logo-free.