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EASY 14 DAY RETURNS FOR FULL REFUND

FAQs

How To Care For Your Vital Frames

Top tips for getting the best out of your Vital Frames


– Take frame on/off face holding both temples
– Avoid extreme hot/cold temperatures
– Store in case
– Clean frame/lenses using mild detergent/cool water
– Use Vital cloth to dry/wipe frame/lenses
– Use Vital cleaning solution on lenses, avoid solvents/alcohol


Shipping

How long will it take for my order to arrive?


Please allow 1-3 working days for delivery in New Zealand, 3-7 working days for delivery to Australia.

How much does shipping cost?


New Zealand
– Free Shipping for orders over NZD$100
– For orders under NZD $100, shipping is NZD$10.00


Australia
– Shipping to Australia is AUD$35.00

There may be Customs or other Tax Liability on Entry into Australia. If you are ordering from Australia, we strongly recommend you check this before ordering. Vital cannot accept responsibility for any costs associated with entry of goods into Australia.

Do you ship outside of New Zealand?


Yes we offer shipping to Australia.
At this time we are shipping within New Zealand and to Australia. We hope to add other countries over time.

Do you ship to PO boxes?


Unfortunately, we are not able to ship to PO boxes.

Will my order be tracked?


Yes, all orders are tracked. You will receive a tracking number with the email confirmation of your order.


Orders, Returns & Refunds

Can I return a product if I change my mind, after receiving the goods?


We want you to love your purchase. If the Vital frame or sunglass isn’t the right fit or you simply regret your choice, please follow these steps within 14 days of receipt of product.
New Zealand orders, you can opt for a refund or we’ll ship you an exchange product for free.
Australian orders, you can opt for a refund or you can pay for us to ship you an exchange product. 

Exchanges and Refunds
Should you opt for a refund or wish to exchange a Vital frame or sunglass, you may do so only once. No further exchanges or refunds are available on replacement products.

Email Us Within 14 Days

We have a 14-day return policy for Vital Ready Readers and Sunglasses, which means you have 14 working days after receiving your item to request a return/refund by emailing us at office@vitalglasses.co.nz.  We’ll email you back what to do and you will have another 14 days to return the goods to us.

Include A Copy Of Your Receipt
In your email please include a copy of your receipt and/or order number. We need proof the reader or sunglass was purchased through this site. You cannot return items purchased at other retailers selling Vital, please contact your retailer directly for their returns policy.

Returned Goods Must Be In Unused Condition
To be eligible for a refund, your item must be unused, undamaged and unmarked in the same condition you received it. The item must be returned with all original packaging including box, cards, pouch and cloth (unopened). Please ensure all items for return are carefully addressed and packed for optimal protection as you are responsible for the safe return of all product and packaging to our headquarters.

Postage
You are responsible for any costs such as postage incurred to return the goods to Vital headquarters. If you would like an exchange a Vital frame or sunglass and live in New  Zealand, we’ll send you a replacement for free. If you live in Austalia, we’re happy to exchange your Vital frame or sunglass but you will need to pay for the shipping to Australia. 

Refund
If you request a refund, we’ll process this as quickly as possible once we receive your goods in unused condition (as set out above).

You Cannot Return
Cloths, luxury hard cases and cleaning solution cannot be returned.


Can I change my order?


Yes you can exchange Vital ready readers and sunglasses only. You cannot exchange cloths, luxury cases or cleaning solution.

To change your order, please process a return (as per above instructions for Returns) and repurchase the correct item. You will be responsible for the safe return of all items including packaging and you are also responsible for shipping costs back to us.

Can I cancel my order?


It is not possible to cancel your order but you will be able to request a return for glasses and sunglasses only, in accordance with the above terms, after you receive the goods. You cannot cancel an order for cloths, luxury cases or cleaning solution.

To start a return, please follow the steps above for returns Once we receive your returned goods in good unused condition (as set out above), we'll process a full refund to your account.

What payments do you accept?


We accept all major credit cards. We also offer Google Pay and Apple Pay payment options and direct bank transfer.



Warranty

What does the warranty cover?


We will cover manufacturing defects within 12 months from date of purchase. We do not cover damage from misuse/not following care instructions.

You will be required to provide the following:
– Proof of purchase
– Valid for purchases from this Vital website only. For Vital products purchased elsewhere, please contact your vendor.
– Product must be returned to Vital Head Quarters
– Customer may be liable for postage costs
– Frame will be repaired/replaced with same/comparable product


General Information

Reading Glasses


– Should not be used for distance vision, driving or operating machinery
– Are unsuitable as protective or safety eyewear

Polarised Sunglasses


– Never stare at sun directly
– Vital sunglasses are unsuitable as protective or safety eyewear
– Do not drive in twilight or after dark wearing sunglasses

Blue Light Lenses


Vital Reading Glasses Don’t Include Blue Filter Lenses.  Here’s why:

Vital’s co-founder, optometrist Michael Holmes BOptom, has over 30 years experience in eye health care and prescribing glasses.  Having reviewed the literature, he says, the impartial clinical research suggests there’s no valid reason to wear blue filter lenses. It’s a fad promoted by companies that stand to benefit.

Digital Eye Strain
Many of us may experience varying levels of digital eye strain (DES). Symptoms may include eye fatigue, dryness/burning, redness, headaches and blurred vision. Clinical research confirms that blue blocking/filter lenses are not an effective treatment for DES. If you have any symptoms of DES, see your eye health professional for advice and treatment.

Sleep
Blue light exposure from screens may interfere with the natural sleep cycle, making it hard for some of us to fall asleep. The research tells us that to restore a healthy sleep cycle, it is important to reduce or cease screen time 2-3 hours before bedtime.

Blue Light Emitted By the Sun
Our greatest exposure to blue light is when we step outside. The amount of blue light emitted by the sun on a normal day is well in excess of any blue light emitted from digital screens. Although some exposure to natural light is good for our eyes, it is important to wear sunglasses with effective protection from the sun’s harmful rays.

To find out what the Royal College of Australian and New Zealand Opthalmologists (RCANZO) and the New Zealand Association of Optometrists (NZAO) have to say, read the attached PDFs:

Read the research

Why Our Frames Are Logo Free


We believe eyewear is a means of personal expression, an opportunity for wearers to convey their personality. Consequently, we reject the need for any branding on temples because frame choices are about the wearer, not a company. Vital readers are therefore entirely logo-free.

What's In The Box?

Delivered to you safely in a sturdy box, each Vital frame comes with a protective, recycled vinyl sleeve and a cleaning cloth for added care.