Hassle-Free 30-Day Returns
If your Vital frames or sunglasses aren’t quite right, simply fill out this form to start your return or exchange. We’ll take care of the return shipping. Once this form has been submitted, we will be in touch with return instructions and your prepaid courier ticket.
Frequently Asked Questions
How long will it take to get a refund or exchange?
Our returns process has three simple steps and timeframes:
Step 1: We will be in touch within 48 hours after receiving your return submission to start the Step
Step 2: After receiving your courier ticket, you have 14 days to return the item(s).
Step 3: Once we receive your returned product in unused condition, we’ll process your refund or exchange within 1-3 days.
What will I need to return the items?
All you need is a printer to print the prepaid courier ticket and to leave the item in a safe place. Please take a photo when you do this so you have a record of it being in a safe place.